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Let your property with us

Marketing Service

Our experienced bookings team act on your behalf and deal with all enquiries whether they be via phone, email, website or LiveChat and convert these to live bookings. We manage all the administration in respect of taking deposit and balance payments and liaise closely with your guest in the run-up to their stay. We also liaise with both you and/or your housekeeper as soon as either a provisional or confirmed booking is made, along with any specific housekeeping instructions to ensure the guest experience is as good as it can be.

Once guests have arrived at your property, the guest is provided with your details allowing you to respond to any feedback or any issues that may arise during their stay and your contact numbers will be included within our professionally printed Suffolk Hideaways Property Information Guide.

By opting for the Marketing Service, you will be responsible for ensuring the changeovers take place efficiently between guest stays and any property maintenance matters that may arise between lets.

  • A professional photo shoot of your property inside and out and a floor plan which is used for the brochure, website and any publicity and promotional materials.
  • A comprehensive written entry on Suffolk Hideaways’ website, presence on our home page for at least three months, inclusion in our annual printed brochure and inclusion as a new property in our quarterly newsletter 'Hideaway News'.
  • Inclusion within some of our email campaigns and social media posts.
  • Promotion of your property via local, regional and national PR.
  • 24-hour booking via our website, portals and marketing affiliates.
  • Support from the bookings team six days a week.
  • Owner and Housekeeper log-in providing online access to property booking calendars 24/7.
  • Peace of mind Base Fee: as part of the services to guests, the price of their holiday includes a Base Fee for added services. As well as covering 24-hour emergency phone cover and key collection (where applicable) the Base Fee also includes a damage waiver, this covers minor accidental damage to your property by guests, up to an amount determined by the size of your property.
  • Comprehensive, professional Property Information Guide for guests to use whilst staying at your property and inclusion of your house notes.
  • Communication with guests from initial enquiry through to departure.
  • Housekeeper recommendations.
  • Email booking confirmations and a weekly housekeeper report.
  • Discount vouchers for local restaurants, for guests and you and your family to use.

For our Marketing Service we charge a commission on the total rental income after the Base Fee has been deducted, for each period your property is let by us.

Take the next step

Ready to get started?

REQUEST YOUR FREE PROPERTY LETTING GUIDE

Or call us now on 01728 666300

What our Suffolk home owners say about us

Francine, The Granary, Dunstall Green, Dunstall Green

“We are new to holiday letting and to date have been highly impressed with the professional, friendly and efficient service we have received from Suffolk Hideaways. From our first meeting with Rebecca to the photography, information and projected booking forecasts, everything has surpassed our expectations. We are particularly pleased to be able to book out times when we prefer not to have guests which is most helpful. As soon as The Granary was advertised we received bookings straightaway and have been delighted with the booking numbers to date. Any queries have been answered quickly and have made the letting experience stress-free. So all in all we are delighted with Suffolk Hideaways”.

Francine, The Granary, Dunstall Green, Dunstall Green

Joanne & Philip, Number 22, Aldeburgh

“We have always been very happy with the service we have received from Suffolk Hideaways, the team are quick to respond to any queries we raise and they have a wealth of local knowledge and are able to trouble shoot any of the issues that have arisen quickly and without fuss . The booking system for us as owners has been very easy to use and we have been very pleased with the numbers of bookings”.

Joanne & Philip, Number 22, Aldeburgh

Charlie, Tea Caddy Cottage, Higham

“I have been very happy to work with Suffolk Hideaways to offer holidays at The Gildhall which has been in our family for many years. The team have been very helpful and are very good at communicating and helping with my queries. I’ve been really impressed with the way that the Gildhall looks on the website and the fantastic photography. Clearly, this has all really helped with the bookings and the house has received a great response.”

Charlie, Tea Caddy Cottage, Higham

Frequently asked questions

How much does it cost per year?

For both the Marketing and Marketing and Managed service, we charge a commission on the total rental income for each period your property is let by us (less the Base Fee). The Marketing and Managed service also has an additional annual fee. For more information, please get in touch with our team.

Do I have to deal with holiday enquiries?

No. All enquiries will be handled by our bookings team, who convert them into firm bookings, take deposits and work with guests directly in the run-up to their holiday.

Why should I market with Suffolk Hideaways?

As well as fantastic knowledge of the local areas and years of experience, marketing with Suffolk Hideaways means your property will be reach a huge audience – all of whom are potential guests. Using our popular website, affiliates, portals, printed press and advertising, we’ll get your holiday home exactly where it needs to be, and then continue to help once the bookings start arriving.

What happens if my property gets damaged?

We operate a damage waiver scheme to deal with and reimburse you for minor damage, up to an amount determined by the size of your property. More information is available in the lettings guide or from your New Business Manager.

Request your free property letting guide

Complete the form or call us on 01728 666300 to get your journey started with Suffolk Hideaways.

GET YOUR FREE PROPERTY LETTING GUIDE

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