Joshua Carter
New Business Manager
I’m local to Aldeburgh, living just up the road in Eastbridge. With a background in estate agency, I transitioned into the holiday lettings market to apply my keen eye for detail and deep understanding of property recruitment. I hold a First-Class Honours degree in Business Management and a distinction in Housing and Property Management Level 3, equipping me with the expertise to help property owners approach their holiday homes as a successful business. I’m passionate about delivering high standards and ensuring a seamless experience for both owners and guests and I am based in the Aldeburgh office, so if you want to find out more about holiday letting with Suffolk Hideaways, why not call in and say hello?
Read more
Shelley Curtis
Bookings & Guest Services Administrator
Working out of the Aldeburgh office Monday to Friday, I’m here to assist with homeowner and guest enquiries, whether it is booking a holiday, making an owner booking or dealing with an issue that may have arisen during a stay. Prior to joining Suffolk Hideaways, I managed two local building society branches so my face might be familiar if you’re a local. Suffolk Hideaways prides itself on its local and experienced team and over the years I have built up a list of reliable and local tradespeople which is invaluable in my role and which I can share with you. I am passionate about Suffolk and love the walks and beaches and of course the people.
Read more
Liz MacDowell
Managed Services Administrator
I joined Suffolk Hideaways around 2 years ago, and have extensive property experience, having worked closely with local estate agents for many years. In a previous life I was a Norland Nanny but now look after Suffolk Hideaways Managed houses working closely with the homeowners and tradespeople to ensure high standards are maintained. I pride myself on my attention to detail and you will more than likely find me out and about checking on Monday’s and Friday’s and prior to a guest arrival, ensuring everything is just as it should be! I live and work close to the office and love everything about living and working in Suffolk.
Read more
Chris Bensley
Business Development Manager
I have worked extensively in the luxury sector for many years and more latterly in the luxury holiday lettings market. In my role, I work closely with homeowners to ensure their property is optimised and has stand-out, checking that pricing and the offer is at the right level to generate sales and interest. It is important to identify the target audience and unique property features at the outset to maximise consideration and booking potential. Along with Joshua and Callum, we will not only deliver a successful launch of your property to the market, but we will also monitor your property’s performance post-launch and on an ongoing basis to ensure it performs consistently throughout the years thereafter.
Read more
Callum Thompson
Property Sales and Marketing Manager
I have been with the Hideaways team for a few years now and take pride in providing owners with the most up-to-date advice on how to maximise sales through tactical messaging, pricing, and exposure through various social and marketing channels. With a Level 5 Advanced Diploma in Interior Design, I understand how the aesthetics of a property can significantly impact its appeal, so can assist you with suggestions on staging and the styling of your property to ensure it performs well. From my time spent working in hospitality in London and across East Anglia, I have considerable knowledge and insight into marketing trends and customer motivations and am on hand to provide support to our Suffolk owners.
Read more
Alfie Clarke
Compliance Manager
I have recently joined the company having previously worked as an electrician. My role is to support our homeowners with any compliance matters. as it is important that all our homeowners ‘as the responsible person’ understand the legalities of holiday letting. I am here to provide guidance, and I can also provide details of trusted tradespeople and a Professional Fire Risk Assessor as and when required.
Read more
Helen Millin
Director
Having worked in the automotive sector for many years in senior Marketing roles, I relocated to Norfolk in 2010 when I launched my own successful luxury holiday letting business. In 2016 I was appointed CEO of Norfolk Hideaways. Later the same year, Suffolk Hideaways was launched and since 2018, we have been building the business into the successful company it is today. As a holiday let homeowner myself, I can probably answer most of the questions you probably have, and I’m always happy to advise on the best places to buy and how to maximise your return on investment to create a successful holiday let that you can also enjoy. I am proud to lead such a great local team of people who pride themselves on delivering the best occupancy levels and offering such a high level of customer service, both to our valued homeowners and guests. With an office in the centre of Aldeburgh High Street, we are accessible and approachable and are always on hand to provide advice and support both in- and out-of-hours. Do pop in and say hello to the team if you’re passing.
Read more